Trigger

In this section, you can set the contextual conditions as to when to trigger the survey for live users. Start by clicking on “Add Event”.

• Firstly, pick the right trigger for your survey to be shown to the users.

• You can choose whether the user “did” or “didn’t” perform the action.

• You can choose between app activity/screen, app event, or Client Event as your trigger from the drop-down button.

• You can also set the number of times the trigger must be performed along with the relevant operator (>, <,>=,<=,=,!=).

• You can also add multiple event properties to this event along with its values.

• Multiple events can be added in the trigger section by clicking “Add Another Event”.

• You can change the conditions between any two steps. For example, users who did step 1 AND step 2 or did step 1 OR step 2 or did step 1 AND THEN step 2. Any combination of the AND or OR conditions can also be used. For example, users did step 1 AND step 2 OR Step 3.

  • Eg.

    • For a media streaming app, the user can be nudged to buy the subscription based on the condition that either the user listens to 3 songs or watches 3 videos. In this case, the trigger conditions will be,

      When user did SongListened for == 3 times

      OR

      When user did VideoWatched for == 3 times

      These two events can be in any order, and in between these two events, any number of events may take place.

    • For an e-commerce app, the user can be nudged to view the cart page based on the conditions that the user lands on the home page and adds an item to the cart. In this case, the trigger conditions will be,

      When the user did HomePageOpen for ≥ 1 times

      AND

      When user did AddedToCart for == 1 times

      These two events can be in any order, and in between these two events, any number of events may take place.

    • For an e-commerce app, the user can be presented with a feedback survey for an item, if the user first adds the item to the cart and then removes the item from the cart. In this case, the trigger conditions will be,

      When the user did AddedToCart for ≥ 1 times

      AND THEN

      When user did RemovedFromCart for == 1 times

      The order of these events should be exactly as mentioned, however, any number of events can be triggered in between.